Return and Exchange Policy
Return and Exchange Policy
While we provide a predicted smile simulation video, the response of a living system cannot be predicted perfectly. Hence, we give you only an estimated treatment time as your responses to orthodontic forces may vary considerably, varying the overall treatment duration. The response to orthodontic forces will depend on various factors which may be different for each individual and the same cannot be predicted while preparing the treatment plan.
Treatment Success Disclaimer
It is our endeavor to establish realistic and achievable goals for treatment. We know that you share our desire to produce the best result that is possible. However, like any other medical procedure, we do not guarantee the success of the treatment as the biological responses to the treatment cannot be predicted.
Refund Eligibility
Once you have made the payment for your treatment, you agree and undertake that you shall not thereafter be eligible to claim for a refund of any money paid except in the case of rejection of your case by our team.
Non-Refundable Cases
- If you did not comply with instructions or failed to share all records and updates.
- If you have not logged in the required number of hours on the Pickyourkart App.
- If six weeks have elapsed after the conclusion of your treatment and you have had any other procedure done at a non-affiliated clinic.
- If you have relocated to a city without a Pickyourkart affiliated clinic.
- If your teeth alignment changes after the treatment is completed.
- If you undergo treatment at a non-affiliated clinic during your treatment plan.
Cancellation Policy
In case of a change of mind, you can request a cancellation within 24 hours of placing the order; otherwise, a cancellation request for a refund will not be entertained once the order has been processed.
Returns for Clear Aligners
Once the order has been placed, we do not accept returns. In case of ill-fitting aligners, we will fabricate new ones after verification by our team.
Management Rights
Management reserves the right to approve or reject any refund request based on its assessment of all facts and customer records.
Jurisdiction
Disputes, if any, are subject to the exclusive jurisdiction of Mumbai courts.
Deductions
Refunds for payments made through third-party loans/EMI will be subject to deductions as per third-party terms. Additional deductions may apply for payment gateway charges and other services.
Mode of Refund & Timeline
Refunds are processed within 60 business days and returned to the original payment method. Alternatively, you may receive a credit note for future services.
Contact
Aaryu PickYourKart Solutions Pvt. Ltd.
Plot no 41, Telecom colony, Kanajiguda, Tirumalgherry, Hyderabad, 500015
Phone: +91 9398335316